This page explains how to delete data that Selza holds about you, including data we receive through the Meta platforms a shop connects — WhatsApp Business, Instagram and Facebook. It covers both people who run a shop on Selza and the customers whose messages pass through a shop. Selza is operated by Atlas Agentic (UEN 53525496B), a business registered in Singapore. For any request, email hello@selza.app.
What Selza receives from Meta
When a shop connects a WhatsApp Business or Instagram account, or signs in with Facebook, we handle only what is needed to send and receive that shop's messages.
- Messages and their contents from the connected WhatsApp Business or Instagram account, along with the sender's display name and phone number or handle.
- The Business, Page and account identifiers and the access tokens needed to send and receive those messages on the shop's behalf.
- We never sell this data, and never use it to build advertising or cross-app user profiles. It is handled in line with the Meta Platform Terms.
If you run a shop on Selza
You can remove this data yourself, straight away:
- Disconnect a channel — go to Settings → Support and disconnect your WhatsApp, Instagram or Facebook connection. This revokes Selza's access and deletes the stored connection and its tokens.
- Erase one customer — open Customers, choose the person, and use Erase data. This redacts their messages, contact details and the personal information on their orders; the financial record of a completed sale is kept without any personal data, as data-protection law allows.
- Delete everything — email hello@selza.app from your account address and ask us to close your account. We erase your shop, orders, customers and all connected-channel messages.
If a shop messaged you
If you contacted a business that uses Selza and want your data removed, you can ask that business directly — they can erase your details from their Selza customer list at any time. Or email hello@selza.app with the shop's name and the phone number or handle you messaged from, and we will remove it for you.
How long it takes
Disconnecting a channel and erasing a customer take effect immediately. For requests made by email, we complete the deletion within 30 days and reply to confirm. Where the law requires us to keep a record — for example, the tax record of a completed sale — we retain only that record, stripped of personal data.
Questions
Email hello@selza.app and a real person will help.