When something happens
The hospital e-files the inpatient bill and settles it with the insurer, and neither of them is you. What is left is the half nobody else is holding — the outpatient work on either side of the stay, the order the payors have to go in, and the deadlines, which are the only thing in a claim whose failure cannot be undone by asking again.
Say what kind of claim it is and the case works out who files it — a pre- and post-hospitalisation claim is one you carry, and it says so in those words. The bundle is copied in from your own list for that kind of claim, and every row carries what a returned bundle usually turns on: the follow-up form the principal calls something else, a MediSave statement with the Hospital Registration Number on it, bills with nothing still owing to the clinic. Mark two on file and the count in the heading moves. What is still outstanding becomes one message, and it asks for five things rather than ten, because a list nobody finishes reading is a list nobody answers. Every date the case holds is one a person put there, recorded beside the document it was read off.
Where it stopsNothing here is checked against anything. The insurer decides what is enough, and a tick is your own judgement recorded rather than an approval. Nothing on the case files or submits anything on anybody's behalf, and nothing ever will: the signature on the declaration is what makes a claim a claim, and it is the client's. Settlement goes to their account and never through yours. Every date on the case is one a person entered or read off a document — the product will not work a deadline out and then invite you to rely on it.
Where a representative actually stands in a Singapore claim
The inpatient bill is e-filed to CPF Board and the insurer and settled between them. Nothing here pretends to sit inside that loop. What no institution automates is the outpatient work on either side of the admission — and that is the claim this screen is built for.
The signature on the declaration is what makes a claim a claim. You carry documents and dates; the money goes to their own account, and there is no action anywhere on the case that files anything on their behalf.
A returned bundle can be sent again. A missed deadline cannot be asked back, which is why every date on the case is one a person put there and never one the product inferred — and why the reminders, when you switch them on, ask three times at most rather than until somebody replies.
Free and Pro
The free plan keeps most of the workspace. The page, the replies and the documents all carry your name and your licence, and no other brand appears on any of them.